Embedded insurance for community banks and credit unions

Join the banks increasing revenue beyond fees

Built on banking foundations.

Voilà was founded by financial service executives from AIG, Goldman Sachs, and the Federal Reserve to solve a specific problem: the loss of member relationships to global insurance brokers.  We established our platform to ensure our incentives remain perfectly aligned with the credit unions and community banks we serve. Our commitment is to provide the best value insurance through institutional-grade technology

Built to satisfy your compliance committee

We understand the regulatory rigor of the banking and insurance industry.

Licensing & Credentials

We maintain nationwide licensing and professional standing across all 50 states—zero administrative overhead for you

Regulatory Filings

All regulatory filings, carrier audits, and education requirements are managed in-house by our legal and operations teams.

Operational Risk

Our licensed advisors take on the professional liability. Your institution earns the revenue while we own the advice.

Leadership with institutional experience

Chirag Pancholi
Founder & CEO

Chirag Pancholi is a financial services executive, board member, thought leader, and Insurtech pioneer. His career includes founding several B2B and B2C companies in fintech verticals, serving as a strategy executive for Asurion (a global leader in mobile phone insurance), and holding banking roles at Goldman Sachs and the Federal Reserve Board of Governors. Throughout his career, Chirag has focused on innovation and technology solutions to address consumers' patent and latent needs.

Melissa DeAngelo
Chief Insurance Officer

Melissa DeAngelo is a dynamic insurance executive with extensive experience and a proven track record in sales, underwriting, and portfolio and partnership management, including building a national insurance agency from the ground up. Melissa holds licenses in P&C, surplus lines, life and health, and as an adjuster and her deep knowledge allows her to develop strategic initiatives and streamline operations. Her leadership has driven significant success in both agency performance and client satisfaction.

Clifford Karlin
Chief Operating Officer

Cliff Karlin brings over 40 years of experience in successfully building and managing insurance companies and agencies. As an industry leader, he has pioneered innovations that simplify the customer journey, enhancing clients' understanding of insurance products. His previous roles include Vice President, Global Operations Officer at AIG, and Chief Operations Officer at Star Holdings, where he played a key role in growing the organization from a startup to $3.9 billion in six years.

Brian Lauer
Chief Legal Officer

Brian is a Partner with Messick Lauer & Smith, which guides credit unions and CUSOs through complex regulations affecting their operations. He advises clients in matters such as investment and insurance, ensuring compliance and operational efficiency. Brian frequently speaks at conferences, facilitating strategic planning sessions nationwide. Brian is also the author of "CUSOs: How Credit Unions and Entrepreneurs Can Get Started (and Win) with Credit Union Service Organizations."

Zachary N. Lerner
Legal Advisor

Zach Lerner is a Partner at Troutman Pepper Loche and Chairs the Transactional and Regulatory Insurance Group. Zach represents domestic and international insurance companies in connection with their formation, licensing, regulatory compliance, advertising, surplus lines and filing matters, among others. He earned a BA from Brown University and his JD from Georgetown University Law.

We’ve teamed up with Voila to make insurance, simple, accessible and part of the value we deliver to our commercial borrowers.
Bill Wilson
CEO, Monterey County Bank
Insurance is an integral part of our members’ financial lives. Partnering with Voilá has allowed us to provide our members’ with a nationwide agency built exclusively for credit unions and community banks.
Wade Pyron
CEO, Monterey Credit Union